EXCHANGE:

  1. A Product is exchangeable within 7 working days from available online stock.
  2. Items purchased during sales and promotions are not eligible for exchange.
  3. The exchange is not possible without the original receipt.
  4. Carefully repack the merchandise making sure all tags are intact, the product is unused, and the receipt is included.
  5. Inform the customer care about the exchange. For exchange call customer service on 03117463269 or email on customercare@shoebox.com.pk

Repacking Process is as follows:

  1. a) Put the product in its original box and wrap in a polyethene bag, properly.
  2. b) Paste the address slip on the wrapped product and send it to

Shoe Box Warehouse

26-km Multan Road Near Shamshad House PTCL Exchange, Lahore.

042-117463269

  1. Courier company (TCS) official will pick product from pick up address within 2 days.
  2. Courier company (TCS) official will not pick product from customer if it is not properly repacked or address is not properly mentioned.
  3. Hand over the product to the courier agent sent by TCS.
  4. No exchange will be made for any products that are not in the same condition in which you received them, or that have been used beyond the mere opening of the product.
  5. Original cash receipt required.
  6. Company's decision regarding exchange will be final.

CLAIM:

  1. Claims of defective articles will only be entertained within 30 days of purchase.
  2. Original cash receipt required.
  3. For claims call customer service on 03117463269 or email on customercare@shoebox.com.pk
  4. Courier company (TCS) official will pick product from pick up address with in 2 days .
  5. Courier company (TCS) official will not pick product from customer if it is not properly repacked or address is not properly mentioned.
  6. Company's decision regarding claims will be final.

Claim Criteria:

Used shoes Claims:

  1. Used shoes claim will be accepted within 30 days.
  2. Claim will be accepted on manufacturing and technical defect.
  3. Altered product is not claimable.
  4. Stones, beads, buckle is not claimable.
  5. Wet & burn shoes is not claimable.
  6. Sales and discounted items are not claimable.

Shoe Box Warehouse

26-km Multan Road Near Shamshad House PTCL Exchange, Lahore.

042-117463269